1Who We Are (Data Controller)
f6game operates the online casino and sports betting platform accessible at f6game.app and through the f6game Android application. For the purposes of data protection law, f6game is the data controller in respect of all personal information collected through the Platform.
References in this Privacy Policy to "f6game", "we", "us" or "our" are to the f6game Platform operator. References to "you" or "your" are to any individual who accesses, registers with, or uses the f6game Platform.
This Privacy Policy applies to all personal data collected through f6game.app, the f6game Android application, customer support communications, and any other channel through which you interact with f6game. It does not apply to third-party websites or services that may be linked from the Platform.
2Personal Data We Collect
f6game collects personal data in the categories set out below. The specific data collected in each category depends on how you interact with the Platform.
2.1 Registration & Identity Data
- Full legal name as it appears on your identity document.
- Date of birth (for age verification in compliance with the 18+ requirement).
- Email address used to register your f6game account.
- Username and encrypted account password.
- Residential address and city (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
- Mobile phone number (where provided for two-factor authentication or account recovery).
2.2 Identity Verification (KYC) Data
- Copy of government-issued identification document (CNIC, passport, or driving licence).
- Proof of address documentation (utility bill, bank statement).
- Selfie or biometric verification image where required by our KYC process.
2.3 Financial & Transaction Data
- Payment method identifiers (JazzCash account number, Easypaisa wallet ID, bank account details for HBL, UBL, Meezan Bank or Bank Alfalah).
- Deposit and withdrawal transaction records, including amounts in PKR, dates, and reference numbers.
- Betting and gaming transaction history, including game type, stake, outcome, and balance movements.
2.4 Technical & Usage Data
- IP address and approximate geographic location derived from IP.
- Device type, operating system version (Android), browser type and version.
- Session timestamps, login history, and platform navigation data.
- Game session logs including duration, rounds played, and outcomes.
2.5 Communications Data
- Records of live chat, email, and support ticket exchanges with f6game's customer support team.
- Survey responses, feedback submissions, and voluntary information provided by you to f6game.
3How We Collect Your Data
f6game collects personal data through the following channels:
- Direct collection: Information you voluntarily provide when registering an f6game account, completing KYC verification, making deposits or withdrawals, placing bets, contacting support, or submitting feedback.
- Automated collection: Technical and usage data collected automatically as you browse and interact with the f6game Platform, using server logs, session tracking, and similar technologies.
- Cookies and tracking technologies: First-party cookies and analytics tools used to understand how users navigate the f6game Platform and improve the user experience. See Section 7 for full details.
- Third-party sources: Identity verification data may be cross-referenced with third-party KYC providers for fraud prevention and regulatory compliance purposes. Payment data is processed by our payment processor partners including those facilitating JazzCash and Easypaisa transactions.
4How We Use Your Personal Data
f6game uses collected personal data for the following purposes:
- Account management: To create, maintain, and administer your f6game account, including processing your login credentials and account settings.
- Service provision: To provide access to casino games, sports betting markets, live casino products, and all other f6game Platform features.
- Payment processing: To facilitate PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah, and to maintain accurate financial records.
- Identity verification & fraud prevention: To verify your identity in compliance with our KYC obligations, detect and prevent fraudulent activity, money laundering, and other financial crimes.
- Age verification: To confirm that all registered users of f6game are at least 18 years of age in compliance with our responsible gaming obligations.
- Customer support: To respond to and resolve your queries, complaints, and requests submitted via live chat or email.
- Responsible gaming: To monitor usage patterns for indicators of problem gambling and to administer deposit limits, self-exclusion requests, and cooling-off periods.
- Platform improvement: To analyse usage data, identify technical issues, and inform product development decisions that improve the f6game user experience.
- Marketing communications: To send promotional offers, bonus notifications, and platform updates to users who have opted in to receive such communications. You may opt out at any time.
- Legal compliance: To fulfil our obligations under applicable laws, respond to regulatory enquiries, and comply with court orders or law enforcement requests.
5Legal Basis for Processing
f6game processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and f6game — including account creation, payment processing, and service delivery.
- Legal obligation: Processing required to comply with applicable laws and regulations, including KYC, anti-money laundering, and responsible gaming requirements.
- Legitimate interests: Processing carried out in pursuit of f6game's legitimate business interests, including fraud prevention, platform security, and product improvement, where such interests are not overridden by your rights and interests.
- Consent: Processing based on your explicit consent, specifically for optional marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
6Data Sharing & Disclosure
f6game does not sell your personal data. We may share your data with the following categories of third parties only where necessary and under appropriate data protection agreements:
- Payment processors: Financial institutions and mobile wallet operators (including those facilitating JazzCash and Easypaisa transactions) that process deposits and withdrawals on your account.
- Identity verification providers: Third-party KYC and age verification service providers engaged by f6game to fulfil our regulatory compliance obligations.
- Game software providers: Casino game providers (such as PG Soft, Pragmatic Play, Evolution Gaming, Ezugi) whose platforms process game session data as part of normal game operation. These providers are bound by their own privacy and data security standards.
- Analytics and technology partners: Service providers that assist with Platform maintenance, security, and analytics — strictly limited to data necessary for the contracted service.
- Regulatory authorities and law enforcement: Where required by applicable law, court order, or regulatory direction, f6game may disclose personal data to relevant authorities without prior notice to you.
All third parties with whom f6game shares personal data are subject to contractual obligations to process that data in accordance with applicable data protection law and solely for the purposes for which it was shared.
7Cookies & Tracking Technologies
f6game uses cookies and similar tracking technologies on f6game.app and in the Android application to improve platform functionality and user experience. The categories of cookies used by f6game are as follows:
- Strictly necessary cookies: Essential for the f6game Platform to function. These include session authentication cookies that keep you logged in during a session. These cannot be disabled without breaking core Platform functionality.
- Functional cookies: Store your preferences such as language settings, display preferences, and remembered login details where you have enabled Remember Me.
- Analytics cookies: First-party analytics tools used by f6game to understand aggregate user behaviour on the Platform — such as most-visited pages and game categories — to inform product development. No personally identifiable information is included in analytics reports.
- Marketing cookies: Where you have consented to marketing communications, cookies may be used to track campaign effectiveness and tailor promotional content shown to you within the f6game Platform. Third-party marketing cookies are not set on f6game.app.
You can manage or disable non-essential cookies through your browser settings. Note that disabling functional cookies may affect the f6game user experience.
8Data Security
f6game employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your device and f6game servers is encrypted using 256-bit SSL/TLS protocols — the same standard employed by Pakistan's major banking institutions including HBL and Meezan Bank.
- Account passwords are stored exclusively as salted cryptographic hashes. f6game personnel cannot view or retrieve your plain-text password under any circumstances.
- Access to personal data within f6game is restricted on a strict need-to-know basis, with role-based access controls and audit logging for all data access events.
- f6game conducts regular security reviews and penetration testing of Platform infrastructure.
- In the event of a data security incident that affects your personal data, f6game will notify affected users and relevant regulatory authorities within the timeframes required by applicable law.
While f6game takes all reasonable measures to protect your data, no system is entirely immune to security risks. You are responsible for maintaining the security of your f6game login credentials and for promptly reporting any suspected unauthorised account access to our support team.
9Data Retention
f6game retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
- Active account data: Retained for the duration of your registered f6game account and for a period of five (5) years following account closure, in compliance with anti-money laundering record-keeping requirements.
- KYC verification documents: Retained for a minimum of five (5) years following submission or account closure, whichever is later, in compliance with applicable regulatory requirements.
- Transaction and betting records: Retained for seven (7) years to satisfy financial record-keeping obligations.
- Customer support records: Retained for three (3) years from the date of the support interaction, or longer if related to an ongoing dispute or regulatory matter.
- Marketing data: Retained until you withdraw consent or for a maximum of two (2) years from last meaningful engagement with f6game marketing communications, whichever is earlier.
- Technical and analytics data: Aggregated and anonymised analytics data may be retained indefinitely. Raw technical logs are deleted after 90 days.
10Your Data Rights
Subject to applicable law, you have the following rights in respect of your personal data held by f6game. To exercise any of these rights, contact the f6game support team via 24/7 live chat:
- Right of access: You may request a copy of the personal data f6game holds about you.
- Right of rectification: You may request correction of any inaccurate or incomplete personal data held about you on f6game.
- Right of erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to f6game's legal retention obligations.
- Right to restrict processing: You may request that f6game restrict processing of your data in certain circumstances, such as while a rectification request is being resolved.
- Right to data portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a structured, machine-readable format.
- Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time via Account Settings or by contacting support.
- Right to object: You may object to processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
f6game will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days with prior notification.
11Children's Privacy
f6game is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step in the f6game registration and KYC process.
If f6game discovers that personal data has been collected from a person under 18, that account will be immediately closed, any associated funds will be returned to the originating payment method, and all personal data associated with the account will be permanently deleted.
If you believe a person under 18 has accessed or registered on f6game, please contact our support team immediately via 24/7 live chat so we can take prompt action.
12International Data Transfers
f6game may store and process personal data on servers located outside of Pakistan, including in jurisdictions where data protection laws may differ from those in Pakistan. Where such transfers occur, f6game ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this Privacy Policy.
Transfers to third-party game providers (such as Evolution Gaming, Ezugi, Pragmatic Play, and PG Soft) occur as part of normal game operation. These providers are independently certified and operate under internationally recognised data protection frameworks.
13Changes to This Privacy Policy
f6game reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users via a prominent notice on the f6game Platform and, where appropriate, by email to the registered account address.
The "Effective Date" shown at the top of this Policy indicates when the current version entered into force. Continued use of f6game following notification of changes constitutes acceptance of the revised Privacy Policy. If you do not accept the revised terms, you should close your f6game account and cease using the Platform.
We encourage you to review this Privacy Policy periodically to stay informed about how f6game protects your personal data.
14Contact Us
For any questions, concerns, or data rights requests relating to this Privacy Policy or f6game's data handling practices, please contact us through the following channels:
- Live Chat: 24/7 via your f6game account dashboard. This is the fastest channel for data rights requests and privacy enquiries.
- Email (plain text): [email protected] — please include "Privacy Request" in your subject line for faster routing.
f6game takes all privacy enquiries seriously and will respond within the timeframes specified in Section 10. Responses will be provided in English.